FREQUENTLY ASKED QUESTIONS

If you have a question that is not answered on this page please don’t hesitate to give us a call:  +1 818.285.0484

What Makes Lola Unique?

Lola Cosmetics is the only brand that combines professional grade formulas, high-end skin-nourishing ingredients, and luxurious packaging together at an affordable price. It’s not easy to do, but Lola finds a way to bring you quality you can truly love. Lola’s colors are bright and long-lasting last, textures are soft and silky, and application is smooth and gentle. The packaging is elegant and classic, making for a romantic accessory to your purse, nightstand or boudoir. Pair your lipstick or powder compact with fresh flowers and a class of wine and you’re living la vida Lola! xox

No. No. No. Did we say no? No. Lola Cosmetics does not hurt any furry friends in the making of its products. We manufacture more of our own products in our own labs. The staff (all human) test products in office and give their “kiss of approval” when it meets their personal liking. Lola Cosmetics does not approve of any animal testing in the supply chain and sources its raw ingredients from cruelty-free vendors.

Yes! Most of Lola’s products are made in our very own labs in Los Angeles, California, USA. Although some of our packaging comes from overseas, our formulas (the actual product itself) is developed and manufactured and filled right here in the USA. Our design and online production is also produced in the USA. We are proud supporters of our local economy!

FREE Ground Shipping (48 States Only). No minimum order and includes all sale items. Delivery for most standard orders within 5-8 business days.

All orders shipping to addresses in Hawaii, Alaska and Puerto Rico will be sent via USPS Priority Mail for $10.50.

UPS/FedEx 2nd Day is shipped for $13.70. Orders for addresses in Canada will be shipped via USPS 1st Class Mail for $13.70. Orders for European customers can be placed through www.SimpleBeauty.co.uk

We do not currently ship to PO Boxes, APOs, or internationally. Please contact us for information on where you can find our products. Costs include Shipping & Handling fees.

*Lola Cosmetics provides a tracking number for all orders shipped out. Lola Cosmetics is not responsible if a customer claims a package has not arrived but the tracking information indicates it has arrived to the correct address. Cases on missing packages are handled on a case-by-case basis.

We do not currently ship internationally, except to Canada.
Check back with us often to see if our international shipping options change!

You may shop on www.simplebeauty.co.uk for international orders. Some of the product options and shades may vary.

We hope you love your Lola Cosmetics products, but if for any reason you need to make a return, www.LolaCosmetics.com has a 30-day return policy. You have 30 days from the date of purchase to return any item in your order. Simply include a copy of your sales order with the return and detail the reason for returning the product(s). Securely wrap the package and send your return by Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Sorry, shipping and handling fees are not refundable.

If you happen to order the wrong shade or product, we don’t want you to have to wait for the return to process (we know how exciting it is to get that PERFECT shade of lipgloss!). Simply place a new order and return the wrong shade or product. Lola Cosmetics is not responsible for any shipping fees or handling involved in the exchange.

Lola Cosmetics is not responsible for returned articles lost during transit. Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return.

Be sure to retain a copy of the invoice for your records. You can always get another copy by printing your email confirmation order. For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

www.LolaCosmetics.com
Returns Department
15001 Oxnard Street
Van Nuys, CA 91411-2613

Please note that only products purchased through www.LolaCosmetics.com will be accepted for return.

PayPal refunds will be made upon our receipt of returned goods. Please allow up to 7 business days for your PayPal refund to be posted through their system. You will receive an email notification when the refund has been made.

If you have any questions about returns, please email:  info@lolacosmetics.com